Last Updated on May 16, 2023
1. Introduction
At Outlet ZM, we value our customers' satisfaction and strive to provide exceptional service. We understand that there may be instances where you may have a complaint or concern regarding your shopping experience. This Complaint Policy outlines the guidelines and procedures for addressing and resolving complaints. By shopping on our website, you agree to adhere to the terms and conditions stated in this policy.
2. Lodging a Complaint
If you have a complaint or concern, please follow these steps:
- Contact our customer support team via [email protected] to notify us about your complaint. Provide details about the issue, including relevant order information, the nature of the complaint, and any supporting evidence or documentation.
- Our customer support team will review your complaint and aim to provide a response within 24 - 48 business hours.
- If additional information or clarification is required, we may reach out to you for further details.
- We will thoroughly investigate your complaint and work towards finding a satisfactory resolution.
3. Resolution Process
Once your complaint is received, we will undertake the following steps to resolve the issue:
- Acknowledgment: We will acknowledge receipt of your complaint promptly and provide you with a reference number for future reference.
- Investigation: Our team will investigate the complaint thoroughly, considering all relevant information and any supporting evidence provided.
- Communication: We will maintain regular communication with you throughout the investigation process to keep you updated on the progress of your complaint.
- Resolution: We will strive to reach a fair and reasonable resolution to address your complaint. This may involve offering an explanation, providing a refund or replacement, or taking appropriate corrective action.
4. Escalation
If you are not satisfied with the initial resolution proposed, you may request to escalate your complaint. In such cases, please inform our customer support team, and your complaint will be escalated to a higher level of management or a designated complaints officer. They will conduct a further review of your complaint and propose a resolution within a reasonable timeframe.
5. Feedback and Improvement
We value your feedback and see it as an opportunity to continuously improve our services. After the complaint has been resolved, we may request your feedback on the handling of your complaint to help us enhance our processes and address any areas of concern.
6. Amendment and Updates
We reserve the right to modify or update this complaint policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
We may change this Policy at any time. Please take a look at the date at the top of this page to see when this Policy was last updated. Any changes in this Policy will become effective when we make the revised Policy available on the Service.
Thank you for your feedback and for choosing Outlet ZM!
Featured Offers
D-Link 8GE PoE+ 2GE Uplink 250m PoE Switch (DGS-1010P-E)
| Dimensions | 18.4 × 7.5 × 2.7 cm |
|---|---|
| Condition | Brand New |
| Color | Black |
| No. of LAN Ports | 2 Uplink LAN Ports , 8 LAN Ports |
| Network Interface | Integrated 10/100/1000 GbE LAN |
| Supported Standards | IEEE 802.3at , IEEE 802.3 10BASE-T Ethernet , IEEE 802.3u 100BASE-TX Fast Ethernet , ANSI/IEEE 802.3 NWay auto-negotiation , IEEE 802.3x Flow Control , IEEE 802.3af |
| Network Cables | 1000BASE-T: EIA/TIA-568 100-ohm STP (100 m max) , 1000BASE-T: UTP CAT 5/5e (100 m max) , 100BASE-TX: EIA/TIA-568 100-ohm STP (100 m max) , 100BASE-TX: UTP CAT 5/5e (100 m max) , 10BASE-T: EIA/TIA-586 100-ohm STP (100 m max) , 10BASE-T: UTP CAT 3 , 4 , 5/5e (100 m max) |
| Configuration | Plug n' Play |
| Transfer Rates | Fast Ethernet: 100 Mbps (Half Duplex) , Gigabit Ethernet: 1000 Mbps |
| Trans. Method Transmission method. | Store-and-forward |
| MAC Address Learning | Automatic Update |
| Switching Capacity | 20 Gbps |
| Port Packet Filtering | 10M: 14 , 880 pps , 100M: 148 , 800 pps , 1000M: 1 , 488 , 000 pps |
| LED Indicators | Link/Activity Indicator , Power Indicator |
| Add. Features Additional Features. | Green Ethernet , IEEE 802.3x Flow Control , RoHS compliant , IEEE 802.3az Energy Efficient Ethernet (EEE) |
| Storage Temperature | 14 to 158 °F (-10 to 70 °C) |
| Storage Humidity | 0% ~ 95% non-condensing |
| Operating Temperature | 0℃~40℃ (32℉~104℉) |
| Operating Humidity | 0% ~ 95% non-condensing |
| Warranty | 12 Months Warranty |
Logitech H340 USB Digital Audio Computer Headset
| Condition | Brand New |
|---|---|
| Color | Black |
| Cable Length | 1.8 Meters |
| Microphone | Bi-Directional |
| Connectivity | USB |
| Compatibility | macOS , Windows , Chrome OS |
| Input Impedance | 22 Ohms |
| Mic Sensitivity | -42 dBV/Pa +/- 3 dB |
| Headphone Sensitivity | 115 dB +/-3 dB |
| Mic Frequency Response | 100 Hz – 16 KHz |
| Headphone Frequency Response | 20 Hz – 20 kHz |
| Warranty | Free Returns Accepted |
Monkii Rhinestone Ballerina Pendant AirPods Pro 2nd Gen Case – Black
Monkii Solid Anti-Fall iPhone 14 Pro Phone Case – Black
Samsung Galaxy Tab A8 (SM-X205) – 128 GB
| Dimensions | 0.69 × 24.6 × 16.1 cm |
|---|---|
| Color | White |
| Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. | 10.5" |
| Display Type | TFT LCD |
| Screen Resolution Display resolution or screen resolution expresses how many pixels are present in a display or entire screen. A given display will have a maximum resolution that depends on its physical ability to focus light. For example, a 15-inch 640x480 monitor or screen will display approximately 50 dots per inch. | 1200 x 1920p |
| Aspect Ratio The aspect ratio states the comparison of width to height and is commonly used to describe the shape of a TV or computer screen. For example, the aspect ratio of an earlier standard-definition (SD) screen was 4:3, which is a relatively square rectangle. The 4:3 means \"4 to 3,\" or four units wide to three units high. | 16:10 |
| Network | GSM , HSPA , LTE |
| SIM Card | Nano-SIM |
| Operating System | Android 11 (Upgradable to Android 13) |
| Storage | 128 GB |
| RAM | 3 GB RAM |
| Chipset | Unisoc Tiger T618 (12 nm) |
| Processor | Cortex-A55 |
| CPU Cores A core, or CPU core, is the \"brain\" of a CPU. It receives instructions, and performs calculations, or operations, to satisfy those instructions. A CPU can have multiple cores. A processor with two cores is called a dual-core processor; with four cores, a quad-core; six cores, hexa-core; eight cores, octa-core. | 6 Cores |
| CPU Frequency | 2.0 GHz |
| Integrated Graphics | Mali G52 MP2 |
| Main Camera | 8 MP Auto Focus |
| Front Camera | 5 MP |
| Connectivity | 3.5mm Jack , A2DP , Bluetooth 5.0 , Dual-Band , LE , USB Type-C 2.0 , Wi-Fi 802.11 a/b/g/n/ac , Wi-Fi Direct |
| Sensors | Accelerometer , Compass , Gyro , , Proximity |
| Battery Type | Li-Po , Non-Removable |
| Battery Capacity | 7 , 040mAh |
HP Laser 107a Mono Laser Printer (4ZB77A)
| Dimensions | 28 × 38.4 × 26.1 cm |
|---|---|
| Color | Black/White |
| Color Output | Black & White |
| Functions | |
| Print Technology | Laser |
| Paper Size | A4 , A5 , A5 (LEF) , A6 , B5 , B5 (JIS) , C5 Envelope , DL Envelope , Oficio |
| Connectivity | USB |
| USB Cable | Included , Not Included |
| Display Type | LED |
| Compatibility | Windows |
| Condition | Brand New |
| Warranty | 12 Months Warranty |
