Last Updated on May 24, 2023
1. Introduction
At Outlet ZM, we are committed to providing our customers with high-quality products and ensuring their satisfaction. This extended Warranty Terms document provides detailed information regarding the warranty coverage offered for products purchased from our online store. By making a purchase on our website, you agree to adhere to the terms and conditions stated in this warranty policy.
2. Warranty Coverage
2.1. Duration
We offer variable warranty periods ranging from 30 Days to 24 months for select products, starting from the date of purchase. The duration of the warranty coverage may vary depending on the product category, product type and/or the brand. Please refer to the specific product page or packaging for accurate warranty information.
2.2. Coverage
Our warranty covers defects in materials and workmanship under normal use during the warranty period. This means that if the product exhibits any manufacturing or material defects that affect its performance, we will repair, replace, or refund the product at our discretion. The coverage extends to parts, components, and labor necessary for the repair or replacement of the product.
3. Warranty Claims
3.1. Initiation
To initiate a warranty claim, please follow these steps:
- Contact our customer support team via [email protected] to inform us about your warranty claim. Provide essential details such as the order number, purchase date, and a clear description of the issue you are experiencing with the product.
- Our customer support team will guide you through the claim process and may request additional information or evidence, such as photographs, videos, or written descriptions, to assess the issue accurately.
3.2. Evaluation and Resolution
Once your warranty claim is received, we will proceed as follows:
- We may request that you return the product to us for evaluation or provide proof of the defect, depending on the nature of the issue.
- Upon receipt of the product, we will conduct a thorough assessment to determine if the warranty claim is valid.
- If the claim is approved, we will provide one of the following options based on availability and feasibility:
- Repair: We will repair the product to restore it to proper working condition.
- Replacement: We will replace the product with an identical or similar model, depending on availability.
- Refund: If repair or replacement is not feasible, we will provide a refund for the purchase price of the product.
3.3. Evaluation and Resolution
In cases where the product needs to be returned to us for evaluation or repair, we will provide instructions on how to proceed. Depending on the circumstances, return shipping costs may be covered by either Outlet ZM or the customer. We will inform you of the applicable return shipping arrangements and any associated costs.
4. Warranty Exclusions
Please note the following exclusions to our warranty coverage:
- Normal Wear and Tear: The warranty does not cover damages resulting from normal wear and tear, including but not limited to scratches, dents, fading, or natural aging of materials. It applies only to defects in materials and workmanship.
- Misuse or Abuse: The warranty does not cover damages caused by misuse, negligence, accidents, improper installation, unauthorized repairs or modifications, or failure to follow the manufacturer's instructions.
- Third-Party Products: Some products sold on our website may include components or accessories not supplied or manufactured by Outlet ZM. In such cases, the warranty provided by the original supplier or manufacturer will apply, and we will assist you in contacting the supplier or manufacturer for warranty claims.
- Consumable Items: Consumable items, such as batteries, ink cartridges, or bulbs etc, are subject to their own specific warranty terms and are not covered under our warranty.
5. Manufacturer's Warranty
Many products sold on our website come with a manufacturer's warranty that extends beyond our own warranty coverage. In such cases, we will provide you with the necessary information and documentation to claim the manufacturer's warranty directly.
5.1. Collaboration with Manufacturers
When a product is covered by a manufacturer's warranty, we will provide you with the necessary information and documentation to claim the warranty directly from the manufacturer. We will work closely with you to ensure a smooth and efficient resolution to your warranty claim.
5.2. Manufacturer's Warranty Terms
Please note that the terms and conditions of the manufacturer's warranty may differ from our own. It is important to review and comply with the specific requirements outlined by the manufacturer. Any claims or disputes related to the manufacturer's warranty should be directed to the manufacturer or their authorized service centers.
6. Limitation of Liability
Our liability under this warranty is limited to the repair, replacement, or refund of the product, as determined by us. We are not liable for any indirect, incidental, or consequential damages arising from the use of the product or any issues related to the warranty.
7. Transferability
Our warranty coverage is generally non-transferable and applies only to the original purchaser of the product. It cannot be transferred or extended to any subsequent owners or users.
8. Amendment and Updates
We reserve the right to modify or update this warranty policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
We may change this Policy at any time. Please take a look at the date at the top of this page to see when this Policy was last updated. Any changes in this Policy will become effective when we make the revised Policy available on the Service.
Featured Offers
Toshiba Canvio Basics 2 TB Portable External Hard Disk Drive – USB 3.2 Gen 1 (HDTB520EK3AA)
Dimensions | 3.8 × 11.1 × 14.1 cm |
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Color | Black |
Condition | Brand New |
Application Applicable use cases. | External |
HDD Capacity Hard Disk Drive (HDD) capacity is the maximum amount of data that can be stored on a Hard Disk Drive. | 2 TB |
Power | 900mA |
Power Supply | USB Bus Power |
USB Standard | USB 3.2 Gen 1 |
Form Factor | 2.5" |
USB Cable | Included |
USB Type | Type A to Micro-B |
Transfer Rates | ~ 5.0 Gbit/s |
File System | NTFS (MS Windows) Requires reformatting for Mac OS |
Configuration | Plug n' Play |
Compatibility | Gaming Consoles , Linux , macOS , Windows |
Warranty | Free Returns Accepted |
HP All-in-One 22 21.5″ Desktop PC – Intel® Coreâ„¢ i5 12th Gen, 8GB, 512GB SSD
SSD Storage Solid-state drive (SSD) capacity is the maximum amount of data that can be stored on a solid-state drive. | 512 GB |
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Integrated Graphics | Intel® Iris® Xᵉ Graphics |
RAM | 8GB RAM |
Color | Black |
Condition | Brand New |
Operating System | FreeDOS |
Form Factor | All-In-One |
Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. | 21.5" |
Display Type | LED |
Screen Resolution Display resolution or screen resolution expresses how many pixels are present in a display or entire screen. A given display will have a maximum resolution that depends on its physical ability to focus light. For example, a 15-inch 640x480 monitor or screen will display approximately 50 dots per inch. | 1920 x 1080p |
Processor | Intel® Core™ i5-1235U |
Processor Family | 12th Gen Intel® |
CPU Frequency | 1.30 GHz |
CPU Threads | 8 Threads |
CPU Cores A core, or CPU core, is the \"brain\" of a CPU. It receives instructions, and performs calculations, or operations, to satisfy those instructions. A CPU can have multiple cores. A processor with two cores is called a dual-core processor; with four cores, a quad-core; six cores, hexa-core; eight cores, octa-core. | 4 Cores |
Chipset | Intel® Integrated SoC |
CPU Overclock | Up to 4.40 GHz Max Boost Clock |
CPU L3 Cache | 12 MB |
RAM Type | DDR4 |
RAM Frequency RAM speed is measured in Megahertz (MHz), millions of cycles per second so that it can be compared to your processor\'s clock speed. Frequencies of RAM typically range from 800MHz in older DDR2 modules up to 5200MHz in DDR5. Current gen DDR4 modules usually run at 3200MHz. | 2400 MHz |
Memory Slots | 2 SODIMM Slots |
Inc. Accessories | Wired Keyboard , Wired Optical Mouse , Power Cord |
Add. Features Additional Features. | x1 HDMI 1.4b , x1 RJ-45 , x1 Power Connector , x2 USB 2.0 , x2 USB 3.2 Gen 1 , x1 3-in-1 SD Card Reader , 1 headphone/microphone combo |
TPM Module | TPM 2.0 |
Warranty | 12 Months Warranty |
Connectivity | Ethernet , Bluetooth® 4.2 , Wi-Fi® |
Optical Drive | Yes |
D-Link 8GE PoE+ 2GE Uplink 250m PoE Switch (DGS-1010P-E)
Dimensions | 18.4 × 7.5 × 2.7 cm |
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Condition | Brand New |
Color | Black |
No. of LAN Ports | 2 Uplink LAN Ports , 8 LAN Ports |
Network Interface | Integrated 10/100/1000 GbE LAN |
Supported Standards | IEEE 802.3 10BASE-T Ethernet , IEEE 802.3u 100BASE-TX Fast Ethernet , ANSI/IEEE 802.3 NWay auto-negotiation , IEEE 802.3x Flow Control , IEEE 802.3af , IEEE 802.3at |
Network Cables | 1000BASE-T: EIA/TIA-568 100-ohm STP (100 m max) , 1000BASE-T: UTP CAT 5/5e (100 m max) , 100BASE-TX: EIA/TIA-568 100-ohm STP (100 m max) , 100BASE-TX: UTP CAT 5/5e (100 m max) , 10BASE-T: EIA/TIA-586 100-ohm STP (100 m max) , 10BASE-T: UTP CAT 3 , 4 , 5/5e (100 m max) |
Configuration | Plug n' Play |
Transfer Rates | Fast Ethernet: 100 Mbps (Half Duplex) , Gigabit Ethernet: 1000 Mbps |
Trans. Method Transmission method. | Store-and-forward |
MAC Address Learning | Automatic Update |
Switching Capacity | 20 Gbps |
Port Packet Filtering | 10M: 14 , 880 pps , 100M: 148 , 800 pps , 1000M: 1 , 488 , 000 pps |
LED Indicators | Link/Activity Indicator , Power Indicator |
Add. Features Additional Features. | Green Ethernet , IEEE 802.3x Flow Control , RoHS compliant , IEEE 802.3az Energy Efficient Ethernet (EEE) |
Storage Temperature | 14 to 158 °F (-10 to 70 °C) |
Storage Humidity | 0% ~ 95% non-condensing |
Operating Temperature | 0℃~40℃ (32℉~104℉) |
Operating Humidity | 0% ~ 95% non-condensing |
Warranty | 12 Months Warranty |
Monkii Solid Anti-Fall iPhone 14 Pro Phone Case – Black
HP 290 G4 Microtower Desktop PC + 18.5 Monitor – Intel® Coreâ„¢ i3 12th Gen, 4GB, 1TB HDD
Dimensions | 30.3 × 15.5 × 33.7 cm |
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Condition | Brand New |
Color | Black |
Operating System | FreeDOS |
Form Factor | Microtower |
Integrated Graphics | Intel® UHD Graphics 630 |
Processor | Intel® Core™ i3-10100 |
Processor Family | 10th Gen Intel® |
Chipset | Intel® H470 |
CPU Cores A core, or CPU core, is the \"brain\" of a CPU. It receives instructions, and performs calculations, or operations, to satisfy those instructions. A CPU can have multiple cores. A processor with two cores is called a dual-core processor; with four cores, a quad-core; six cores, hexa-core; eight cores, octa-core. | 4 Cores |
CPU Frequency | 3.6 GHz |
CPU Overclock | Up to 4.3 GHz with Intel® Turbo Boost Technology |
CPU L3 Cache | 6 MB |
RAM | 4GB RAM |
RAM Type | DDR4 |
RAM Frequency RAM speed is measured in Megahertz (MHz), millions of cycles per second so that it can be compared to your processor\'s clock speed. Frequencies of RAM typically range from 800MHz in older DDR2 modules up to 5200MHz in DDR5. Current gen DDR4 modules usually run at 3200MHz. | 2666 MHz |
Memory Slots | 2 DIMM Slots |
HDD Capacity Hard Disk Drive (HDD) capacity is the maximum amount of data that can be stored on a Hard Disk Drive. | 1 TB |
Optical Drive | Yes |
Internal Drive Bays | 2 Drive Bays |
Inc. Accessories | Wired Keyboard , Wired Optical Mouse |
Power | 180 Watts |
Warranty | 6 Months Warranty |
Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. | 18.5" |
Display Type | LCD |
Screen Resolution Display resolution or screen resolution expresses how many pixels are present in a display or entire screen. A given display will have a maximum resolution that depends on its physical ability to focus light. For example, a 15-inch 640x480 monitor or screen will display approximately 50 dots per inch. | 1366 x 768p |
Aspect Ratio The aspect ratio states the comparison of width to height and is commonly used to describe the shape of a TV or computer screen. For example, the aspect ratio of an earlier standard-definition (SD) screen was 4:3, which is a relatively square rectangle. The 4:3 means \"4 to 3,\" or four units wide to three units high. | 16:9 |
Refresh Rate The refresh rate of your display refers to how many times per second the display is able to draw a new image. This is measured in Hertz (Hz). For example, if your display has a refresh rate of 60Hz, it is refreshing the image 60 times per second. | 60Hz |
SanDisk 1 TB Portable External SSD V2 – USB-C 3.2 Gen 2 (SDSSDE61-1T00-G25)
Dimensions | 10 × 5.3 × 1 cm |
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Color | Black |
Condition | Brand New |
Application Applicable use cases. | External |
Encryption | 256-Bit AES (Hardware-Based) |
SSD Storage Solid-state drive (SSD) capacity is the maximum amount of data that can be stored on a solid-state drive. | 1 TB |
Max. Read Speed | 1050 MB/s |
Max. Write Speed | 1000 MB/s |
Power Supply | USB Bus Power |
USB Type | Type C |
USB Standard | USB-C 3.2 Gen 2 |
USB Cable | Included |
Configuration | Plug n' Play |
Compatibility | Gaming Consoles , Linux , macOS , Windows |
Add. Features Additional Features. | Dust Resistant , IP55 Water Resistant , Drop Resistant |
Warranty | Free Returns Accepted |