Last Updated on February 12, 2026

1. Introduction

THIS IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND Outlet Store ZM. PLEASE READ THIS DOCUMENT CAREFULLY BEFORE CLICKING ON THE PURCHASE BUTTON. YOUR PURCHASE AND USE OF SOFTWARE, PRODUCTS, AND SERVICES THROUGH OUTLET.CO.ZM AND Outlet Store ZM’s MOBILE APPLICATION (COLLECTIVELY, THE “SERVICE”) IS GOVERNED BY THESE TERMS OF SERVICE (“TERMS”), WHICH HEREBY INCORPORATE BY REFERENCE THE Outlet Store ZM PRIVACY POLICY (TOGETHER WITH ANY UPDATES OR ADDITIONAL TERMS, THE TERMS AND PRIVACY POLICY ARE COLLECTIVELY REFERRED TO HEREIN AS THE “AGREEMENT”). IF YOU DOWNLOAD SOFTWARE FROM ONE OF THE Outlet Store ZM WEBSITES OR IN CONNECTION WITH THAT SERVICE, YOUR USE OF THE SOFTWARE IS ALSO GOVERNED BY THE APPLICABLE END USER LICENSE AGREEMENT PRESENTED TO YOU ON DOWNLOAD OR INSTALLATION OF THAT SOFTWARE.

1.1. Acceptance of Terms

Welcome to Outlet Store ZM. These Terms of Service ("Terms") govern your access to and use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

1.2. Amendments

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of the website after the modifications constitute your acceptance of the revised Terms.

Please take a look at the date at the top of this page to see when these terms were last updated.

2. Use of the Service

2.1. Eligibility

You must be at least 16 years old to use our website. By using our website, you represent and warrant that you meet the eligibility requirements.

2.2. Account Registration

To access certain features of our website, you may need to create an account. You are responsible for providing accurate and complete information during the registration process. You must also maintain the confidentiality of your account credentials and promptly notify us of any unauthorized use or security breaches.

2.3. Account Registration

You agree not to engage in any of the following activities:

        • Violating any applicable laws or regulations.
        • Impersonating any person or entity or falsely stating your affiliation.
        • Interfering with the operation of our website or accessing areas that are not intended for public access.
        • Uploading or transmitting malicious software, viruses, or harmful content.
        • Engaging in any activity that may disrupt or impair the functioning of our website or infringe upon the rights of others.

2.4. Content and User Conduct

You are solely responsible for any content you post or transmit on our website. You agree to use our website in compliance with applicable laws and respect the rights of others. We reserve the right to remove or modify any content that violates these Terms or is deemed inappropriate, offensive, or harmful.

3. Intellectual Property

3.1. Ownership

All content, trademarks, logos, designs, and intellectual property rights displayed on our website are the property of Outlet Store ZM or its respective owners. You are prohibited from using, reproducing, modifying, or distributing any of the intellectual property without explicit written consent.

3.2. User-Generated Content

By submitting or posting any content on our website, you grant Outlet Store ZM a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and sublicensable right to use, reproduce, modify, adapt, publish, distribute, and display the content in any media.

4. Products and Services

4.1. Product Descriptions

We strive to provide accurate and up-to-date product descriptions, pricing, and availability information. However, we do not warrant the accuracy, completeness, or reliability of any information on our website. Product images may differ slightly from the actual products due to variations in color, lighting, or monitor settings.

4.2. Pricing and Payments

All prices displayed on our website are in Zambian Kwacha and are subject to change without notice. We strive to ensure accurate pricing, but errors may occur. In the event of a pricing error, we reserve the right to cancel or modify orders at our discretion. Payment methods, accepted currencies, and refund policies will be clearly stated during the checkout process.

4.3. Order Acceptance and Confirmation

By placing an order through our website, you agree that the order is an offer to purchase the specified products or services. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. We will send you an order confirmation email upon acceptance of your order.

5. Shipping and Delivery

5.1. Shipping Policy

We will make reasonable efforts to process and ship orders within the specified timeframes. However, delays may occur due to unforeseen circumstances or factors beyond our control. Shipping methods, costs, and estimated delivery times will be provided during the checkout process. For more details on this, see our Shipping & Delivery Policy.

5.2. Delivery Responsibility

Once the products have been shipped and transferred to the carrier, the risk of loss or damage passes to you. We are not responsible for any shipping delays, loss, or damage incurred during transit. Please refer to our Shipping & Delivery Policy for more detailed information.

6. Returns and Refunds

6.1. Shipping Policy

We strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange as per our return policy. Please review the specific return procedures and requirements outlined in our Refunds & Return Policy.

6.2. Refund Process

Refunds will be processed in accordance with our Refunds & Returns Policy. The refund amount may vary depending on the returned item's condition, applicable fees, and payment method. Please allow sufficient time for the refund to be processed and reflect in your account.

7. Order Cancellation and Modification

7.1. Cancellation by the Customer

You may request to cancel or modify an order within a specified timeframe, as stated in our Cancellation Policy. We will make reasonable efforts to accommodate your request, but we cannot guarantee that changes can be made once an order is in the processing stage.

7.2. Cancellation by Outlet Store ZM

We reserve the right to cancel or refuse any order for any reason, including but not limited to product unavailability, errors in pricing or product information, suspected fraudulent activity, or violation of these Terms. In such cases, we will notify you and provide a refund if applicable. You can find more details about this from our Cancellation Policy.

8. Limitation of Liability

8.1. Disclaimer of Warranties

Our website is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, whether express or implied, regarding the website's operation, information, content, materials, or products.

8.2. Limitation of Liability

To the maximum extent permitted by law, Outlet Store ZM and its affiliates, directors, employees, agents, suppliers, and/or partners shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of our website or reliance on any information or products offered.

9. Governing Law and Jurisdiction

9.1. Governing Law

These Terms shall be governed by and construed in accordance with the laws of The Republic of Zambia. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Lusaka, Zambia.

10. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the extent permitted by law.

11. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at [email protected].

Need Help?

Connect With Us

Facebook Twitter