Last Updated on May 16, 2023
1. Introduction
At Outlet ZM, we strive to provide a satisfying shopping experience for our customers. We understand that there may be instances where you need to return a product or seek a refund. This Refunds and Returns Policy outlines the guidelines and procedures to ensure a smooth and hassle-free process. This overview outlines our refund policy to ensure transparency and clarity for all our customers. By making a purchase on our website, you agree to adhere to the terms and conditions stated in this policy.
2. Eligibility for Returns and Refunds
To be eligible for a return or refund, please ensure that you meet the following criteria:
- The product was purchased directly from Outlet ZM.
- You have proof of purchase, such as an order number and/or receipt.
- The return or refund request is made within 7 calendar days from the date of delivery.
3. Valid Reasons for Returns and Refunds
We accept returns and provide refunds for the following reasons:
- Defective or Damaged Products: If you receive a product that is defective, damaged, or not functioning as intended, we will gladly provide a refund or replacement.
- Incorrect Product: In the event that you receive the wrong product or an item different from what you ordered, we will offer a refund or exchange.
- Change of Mind: If you change your mind about a purchase, we may accept returns and issue a refund or store credit, subject to certain conditions.
4. Refunds for Canceled Orders
4.1. Refund Eligibility
Upon canceling an eligible order, you will be entitled to a refund. The refund amount will depend on the payment method used and any applicable fees or charges.
4.2. Refund Process
- If you paid for the order using a credit/debit card or an online payment platform, the refund will be issued back to the original payment method used during the purchase.
- If you paid through other means, such as cash on delivery or bank transfer, our customer support team will provide instructions on how to facilitate the refund process.
5. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team via [email protected] to notify us of your intention to return the product.
- Provide details of the order, including the order number and a clear explanation of the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization if required.
- Carefully package the product in its original condition, including all accessories and packaging materials.
- Ship the product back to us using a reliable shipping method, and retain the tracking details for reference.
- Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
- Depending on the reason for the return, we will process a refund, replacement, or exchange within 7 business days. If a refund is issued, it will be processed using the original payment method unless otherwise. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Payment Method | Processing Period | In-Store Credit | Instant Refund |
---|---|
Cash | 24 Business Hours |
Mobile Wallets | 2-3 Business Days |
Credit/Debit Card | 7-14 Business Days |
6. Exceptions And Limitations
The following exceptions and limitations apply to our refunds and returns policy:
- Clearance Sale Items: Certain items marked as "Clearance Sale" or "Returns Not Accepted" are not eligible for returns or refunds unless they are defective or damaged upon arrival.
- Return Shipping Costs: While we strive to provide free return shipping whenever possible, in some cases, return shipping costs may be the responsibility of the customer. We will inform you of any applicable charges during the return process.
- Used or Altered Products: Products that have been used, altered, or modified may not be eligible for return or refund unless they are defective.
- Discretionary Refunds: The decision to issue a partial refund is at the sole discretion of Outlet ZM and will be assessed on a case-by-case basis.
7. Contact Details
If you have any questions or need assistance with the returns and refunds process, please reach out to our customer support team via [email protected]. We are here to help and will be happy to address any concerns you may have.
8. Amendment And Updates
We reserve the right to modify or update this refunds and returns policy at any time. Any changes will be effective immediately upon posting the revised policy on the Service.
We may change this Policy at any time. Please take a look at the date at the top of this page to see when this Policy was last updated. Any changes in this Policy will become effective when we make the revised Policy available on the Service.
Featured Offers
Samsung Galaxy Tab A8 (SM-X205) – 128 GB
Dimensions | 0.69 × 24.6 × 16.1 cm |
---|---|
Color | White |
Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. | 10.5" |
Display Type | TFT LCD |
Screen Resolution Display resolution or screen resolution expresses how many pixels are present in a display or entire screen. A given display will have a maximum resolution that depends on its physical ability to focus light. For example, a 15-inch 640x480 monitor or screen will display approximately 50 dots per inch. | 1200 x 1920p |
Aspect Ratio The aspect ratio states the comparison of width to height and is commonly used to describe the shape of a TV or computer screen. For example, the aspect ratio of an earlier standard-definition (SD) screen was 4:3, which is a relatively square rectangle. The 4:3 means \"4 to 3,\" or four units wide to three units high. | 16:10 |
Network | GSM , HSPA , LTE |
SIM Card | Nano-SIM |
Operating System | Android 11 (Upgradable to Android 13) |
Storage | 128 GB |
RAM | 3 GB RAM |
Chipset | Unisoc Tiger T618 (12 nm) |
Processor | Cortex-A55 |
CPU Cores A core, or CPU core, is the \"brain\" of a CPU. It receives instructions, and performs calculations, or operations, to satisfy those instructions. A CPU can have multiple cores. A processor with two cores is called a dual-core processor; with four cores, a quad-core; six cores, hexa-core; eight cores, octa-core. | 6 Cores |
CPU Frequency | 2.0 GHz |
Integrated Graphics | Mali G52 MP2 |
Main Camera | 8 MP Auto Focus |
Front Camera | 5 MP |
Connectivity | 3.5mm Jack , A2DP , Bluetooth 5.0 , Dual-Band , LE , USB Type-C 2.0 , Wi-Fi 802.11 a/b/g/n/ac , Wi-Fi Direct |
Sensors | Accelerometer , Compass , Gyro , , Proximity |
Battery Type | Li-Po , Non-Removable |
Battery Capacity | 7 , 040mAh |
APC Smart-UPS C 1000VA LCD 230V
Dimensions | 43.9 × 17.1 × 21.9 cm |
---|---|
Condition | Brand New |
Color | Black |
UPS Type | Line Interactive |
Power | 600 Watts |
Rated Power | 1 , 000 VA |
Battery Life Exp. Battery Life Expectancy | 3-5 Years |
Battery Type | Lead-Acid Battery |
Battery Recharge Time | 3 Hours |
Voltage | 230 Volts , 240 Volts |
Output Voltage | 230 Volts |
Input Connection Type | IEC 320 C14 |
Output Connection Type | x2 IEC Jumpers , x8 IEC 320 C13 |
Wave Type | Sine Wave |
Connectivity | Ethernet , USB |
Warranty | 6 Months Warranty |
D-Link 8-Port Gigabit Easy Desktop Switch (DGS-1008A)
Dimensions | 7.85 × 14.15 × 2.38 cm |
---|---|
Color | White |
Condition | Brand New |
No. of LAN Ports | 8 LAN Ports |
Network Interface | Integrated 10/100/1000 GbE LAN |
Supported Standards | IEEE 802.3 10BASE-T Ethernet , IEEE 802.3u 100BASE-TX Fast Ethernet , IEEE 802.3x Flow Control , IEEE 802.1p QoS , IEEE 802.3az Energy-Efficient Ethernet (EEE) |
Network Cables | 100BASE-TX: EIA/TIA-568 100-ohm STP (100 m max) , 100BASE-TX: UTP CAT 5/5e (100 m max) , 10BASE-T: EIA/TIA-586 100-ohm STP (100 m max) , 10BASE-T: UTP CAT 3 , 4 , 5/5e (100 m max) |
MAC Address Table | 4K |
Transfer Rates | Ethernet: 10 Mbps (Half Duplex) , Fast Ethernet: 100 Mbps (Half Duplex) , Ethernet: 20 Mbps (Full Duplex) , Fast Ethernet: 200 Mbps (Full Duplex) |
Trans. Method Transmission method. | Store-and-forward |
MAC Address Learning | Automatic Update |
Jumbo Frames | 9720 Bytes |
RAM Buffer | 192 KB per device |
Switching Capacity | 16 Gbps |
Port Packet Filtering | 10M: 14 , 880 pps , 100M: 148 , 800 pps |
LED Indicators | Link/Activity Indicator , Power Indicator |
Voltage | 5 Volts |
Add. Features Additional Features. | Green Ethernet , Auto MDI/MDIX crossover for all ports , Secure store-and-forward switching scheme , Compliance with IEEE802.3az EEE power saving , IEEE 802.3x Flow Control , RoHS compliant |
Storage Temperature | -10 to 70 °C (14 to 158 °F) |
Storage Humidity | 5%~90% non-condensing |
Operating Temperature | 0 to 40 °C (32 to 104 °F) |
Operating Humidity | 5% to 90% non-condensing |
Warranty | 12 Months Warranty |
Casio 14 Digit Desktop Calculator (GX-14B)
Dimensions | 20.75 × 15.9 × 3.43 cm |
---|---|
No. of Digits | 14 Digits |
Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. | Extra Large Display |
Calculator Type | Desktop |
Display Type | LCD |
Condition | Brand New |
Key Functions | Key Rollover , Mark-up , Shift Key (▶) , Sign Change (+/-) |
Power Supply | Solar & Battery |
Application Applicable use cases. | Item Counter |
Calculations | Basic Calculation , Regular percent (%) , Square root (√) |
Display Formats | Decimal Selector (4/2/1/0/ADD₂) , Rounding Selector (F・CUT・UP・5/4) |
Warranty | 6 Months Warranty |
HP 290 G4 Microtower Desktop PC + 21.5″ Monitor – Intel® Core™ i5 10th Gen, 4GB, 1TB HDD
Dimensions | 30.3 × 15.5 × 33.7 cm |
---|---|
Condition | Brand New |
Color | Black |
Operating System | FreeDOS |
Form Factor | Microtower |
Integrated Graphics | Intel® UHD Graphics 630 |
Processor | Intel® Core™ i5-10400 |
Processor Family | 10th Gen Intel® |
Chipset | Intel® H470 |
CPU Cores A core, or CPU core, is the \"brain\" of a CPU. It receives instructions, and performs calculations, or operations, to satisfy those instructions. A CPU can have multiple cores. A processor with two cores is called a dual-core processor; with four cores, a quad-core; six cores, hexa-core; eight cores, octa-core. | 6 Cores |
CPU Frequency | 2.90 GHz |
CPU Overclock | Up to 4.30 GHz with Intel® Turbo Boost Technology. |
CPU L3 Cache | 12 MB |
RAM | 4GB RAM |
RAM Type | DDR4 |
RAM Frequency RAM speed is measured in Megahertz (MHz), millions of cycles per second so that it can be compared to your processor\'s clock speed. Frequencies of RAM typically range from 800MHz in older DDR2 modules up to 5200MHz in DDR5. Current gen DDR4 modules usually run at 3200MHz. | 2666 MHz |
Memory Slots | 2 DIMM Slots |
HDD Capacity Hard Disk Drive (HDD) capacity is the maximum amount of data that can be stored on a Hard Disk Drive. | 1 TB |
Optical Drive | Yes |
Internal Drive Bays | 2 Drive Bays |
Inc. Accessories | Wired Keyboard , Wired Optical Mouse |
Power | 180 Watts |
Warranty | 6 Months Warranty |
Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. | 21.5" |
Display Type | LCD |
Screen Resolution Display resolution or screen resolution expresses how many pixels are present in a display or entire screen. A given display will have a maximum resolution that depends on its physical ability to focus light. For example, a 15-inch 640x480 monitor or screen will display approximately 50 dots per inch. | 1366 x 768p |
Aspect Ratio The aspect ratio states the comparison of width to height and is commonly used to describe the shape of a TV or computer screen. For example, the aspect ratio of an earlier standard-definition (SD) screen was 4:3, which is a relatively square rectangle. The 4:3 means \"4 to 3,\" or four units wide to three units high. | 16:9 |
Refresh Rate The refresh rate of your display refers to how many times per second the display is able to draw a new image. This is measured in Hertz (Hz). For example, if your display has a refresh rate of 60Hz, it is refreshing the image 60 times per second. | 60Hz |
Logitech H340 USB Digital Audio Computer Headset
Condition | Brand New |
---|---|
Color | Black |
Cable Length | 1.8 Meters |
Microphone | Bi-Directional |
Connectivity | USB |
Compatibility | macOS , Windows , Chrome OS |
Input Impedance | 22 Ohms |
Mic Sensitivity | -42 dBV/Pa +/- 3 dB |
Headphone Sensitivity | 115 dB +/-3 dB |
Mic Frequency Response | 100 Hz – 16 KHz |
Headphone Frequency Response | 20 Hz – 20 kHz |
Warranty | Free Returns Accepted |
SanDisk 1 TB Portable External SSD V2 – USB-C 3.2 Gen 2 (SDSSDE61-1T00-G25)
Dimensions | 10 × 5.3 × 1 cm |
---|---|
Color | Black |
Condition | Brand New |
Application Applicable use cases. | External |
Encryption | 256-Bit AES (Hardware-Based) |
SSD Storage Solid-state drive (SSD) capacity is the maximum amount of data that can be stored on a solid-state drive. | 1 TB |
Max. Read Speed | 1050 MB/s |
Max. Write Speed | 1000 MB/s |
Power Supply | USB Bus Power |
USB Type | Type C |
USB Standard | USB-C 3.2 Gen 2 |
USB Cable | Included |
Configuration | Plug n' Play |
Compatibility | Gaming Consoles , Linux , macOS , Windows |
Add. Features Additional Features. | Dust Resistant , IP55 Water Resistant , Drop Resistant |
Warranty | Free Returns Accepted |
D-Link 8GE PoE+ 2GE Uplink 250m PoE Switch (DGS-1010P-E)
Dimensions | 18.4 × 7.5 × 2.7 cm |
---|---|
Condition | Brand New |
Color | Black |
No. of LAN Ports | 2 Uplink LAN Ports , 8 LAN Ports |
Network Interface | Integrated 10/100/1000 GbE LAN |
Supported Standards | IEEE 802.3 10BASE-T Ethernet , IEEE 802.3u 100BASE-TX Fast Ethernet , ANSI/IEEE 802.3 NWay auto-negotiation , IEEE 802.3x Flow Control , IEEE 802.3af , IEEE 802.3at |
Network Cables | 1000BASE-T: EIA/TIA-568 100-ohm STP (100 m max) , 1000BASE-T: UTP CAT 5/5e (100 m max) , 100BASE-TX: EIA/TIA-568 100-ohm STP (100 m max) , 100BASE-TX: UTP CAT 5/5e (100 m max) , 10BASE-T: EIA/TIA-586 100-ohm STP (100 m max) , 10BASE-T: UTP CAT 3 , 4 , 5/5e (100 m max) |
Configuration | Plug n' Play |
Transfer Rates | Fast Ethernet: 100 Mbps (Half Duplex) , Gigabit Ethernet: 1000 Mbps |
Trans. Method Transmission method. | Store-and-forward |
MAC Address Learning | Automatic Update |
Switching Capacity | 20 Gbps |
Port Packet Filtering | 10M: 14 , 880 pps , 100M: 148 , 800 pps , 1000M: 1 , 488 , 000 pps |
LED Indicators | Link/Activity Indicator , Power Indicator |
Add. Features Additional Features. | Green Ethernet , IEEE 802.3x Flow Control , RoHS compliant , IEEE 802.3az Energy Efficient Ethernet (EEE) |
Storage Temperature | 14 to 158 °F (-10 to 70 °C) |
Storage Humidity | 0% ~ 95% non-condensing |
Operating Temperature | 0℃~40℃ (32℉~104℉) |
Operating Humidity | 0% ~ 95% non-condensing |
Warranty | 12 Months Warranty |