General
Creating an account on Outlet ZM is quick and easy. Simply click on the "Sign Up" or "Register" button located on the top right corner of our homepage. Fill in the required information, including your name, email address, and password. Once completed, you'll have your own account to manage your orders, track shipments, and more.
Placing an order is easy! Simply browse our website and add the desired items to your shopping cart. Once you have finished selecting your items, proceed to the checkout page. Fill in the necessary shipping and billing information, select your preferred payment method, and review your order details. Finally, click the "Place Order" button to complete your purchase.
We understand that you may need to modify or cancel your order. Please contact our customer support as soon as possible with your order details, and we'll do our best to accommodate your request. However, please note that once your order has been shipped, modifications or cancellations may no longer be possible.
We want you to be completely satisfied with your purchase. If you are not, we offer a [number]-day return policy. Please review our Return and Refund Policy page on our website for detailed instructions on how to initiate a return and receive a refund.
If an item you want to purchase is currently out of stock, we apologize for the inconvenience. You can sign up for our back-in-stock notifications by entering your email address on the product page. We will notify you as soon as the item becomes available again, allowing you to make your purchase.
Our customer support team is here to assist you. You can reach us by phone, email or live chat during our business hours. We strive to respond to all inquiries promptly and provide you with the support you need.
Currently, we only accept online orders through our website. Placing an order online ensures accurate processing and allows you to review your order details before confirming your purchase. However, if you need assistance with the ordering process, our customer support team will be happy to guide you through it.
If you wish to unsubscribe from our mailing list and stop receiving promotional emails, you can click the "unsubscribe" link located at the bottom of any promotional email you receive from us. Alternatively, you can contact our customer support and request to be unsubscribed from our mailing list.
No, we don't have a physical store where you can see our products in person. Our locations are merely pickup points. All our products are picked up from our warehouse and delivered to your desired location. We welcome you to visit during our business hours to make your pickups.
In some cases, we may stock some of our products at our pickup locations. However, please note that product availability may vary between our locations, so we recommend checking the availability of specific items before visiting.
We strive to keep our product listings updated with accurate stock information. However, due to high demand or unforeseen circumstances, there may be instances where certain products become temporarily out of stock. To ensure the availability of a specific product, we recommend contacting our customer support or checking the product page for the most up-to-date information.
Yes, we regularly offer discounts and promotions on selected products. You can stay updated on our latest offers by subscribing to our newsletter or following us on our social media platforms. Additionally, keep an eye out for special sales events, holiday promotions, and exclusive discounts for our loyal customers.
Payments
We accept various payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, Mobile Money, and bank transfers. You can choose the payment method that is most convenient for you during the checkout process.
Yes, it is safe to enter your credit card information on our website. We prioritize the security of our customers' data and use industry-standard encryption technology to protect your payment details. Your information is transmitted securely and is not stored on our servers.
No, we do not store your payment information. When you make a purchase on our website, your payment is processed through a secure payment gateway. We prioritize the privacy and security of your data and do not retain any sensitive payment information.
We do not charge any additional fees or charges for using a specific payment method. However, please be aware that some financial institutions or payment processors may have their own fees or currency conversion charges. It is advisable to check with your bank or payment provider for any potential fees associated with your transaction.
Currently, we only accept a single payment method per order. However, you can choose from the available payment options during the checkout process to select the one that suits you best.
If your payment fails during the checkout process, we recommend the following steps:
- Double-check that the payment details entered are accurate, including the card number, expiration date, CVV code, and billing address.
- Ensure that your card is eligible for online transactions and has sufficient funds or credit available.
- If the issue persists, we recommend contacting your bank or payment provider to inquire about the specific reason for the payment failure.
Yes, we provide invoices for all purchases made on our website. An electronic invoice will be emailed to you after your order is confirmed. If you require a physical copy of the invoice or need any specific details to be included, please contact our customer support, and we will be happy to assist you.
Yes, if you return an eligible item within our specified return period and in accordance with our Refunds & Return Policy, you will be eligible for a refund. Once we receive and process your returned item, we will issue a refund in accordance to our Refunds & Returns Policy.
Once we receive your returned item, we strive to process refunds promptly. Refunds are typically processed within 3-14 business days after the returned item is inspected and approved. Please note that the time it takes for the refunded amount to reflect in your account may vary depending on your bank or payment provider.
Shipping & Delivery
Shipping costs are calculated based on various factors including the destination, package weight, and shipping method. You can view the shipping cost for your order during the checkout process before making a payment.
In such cases, we recommend taking the following steps:
- Verify the shipping address provided during checkout to ensure accuracy.
- Contact the shipping carrier directly to inquire about the delivery status and request additional information.
- If the issue persists, please contact our customer support, and we will assist you in resolving the situation by initiating an investigation with the shipping carrier.
Yes, we offer free shipping on orders that meet the specified criteria. The eligibility for free shipping will be clearly indicated on our website and during the checkout process.
We use reputable shipping carriers to ensure reliable and timely deliveries of your orders. The specific carrier and shipping method will be determined based on factors such as destination, package weight, and shipping speed.
Yes, we offer free shipping on orders that meet the specified criteria. The eligibility for free shipping will be clearly indicated on our website and during the checkout process.
Yes, once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this tracking number on the carrier's website or through our order tracking page to monitor the progress of your shipment.
At this time, we do not offer international shipping. We only offer local shipping to select regions within Zambia. We apologize for any inconvenience this may cause. However, we are continuously exploring options to expand our shipping capabilities and may introduce international shipping in the future.
We understand that unexpected situations may arise. If you need to change your shipping address, please contact our customer support as soon as possible to find out if it's a possibility. We will do our best to accommodate your request, but please note that changes may not be possible once the order is in the shipping process.
In some cases, a signature may be required upon delivery for security purposes or for certain high-value orders. If a signature is required, the carrier will notify you, and you or someone at the shipping address will need to be available to sign for the package.
Yes, we understand the need for faster shipping. We offer express or expedited shipping options for customers who require their orders to be delivered more quickly. During the checkout process, you will have the option to select the desired expedited shipping method, and the corresponding shipping cost and estimated delivery time will be provided.
If you believe your package is lost or if it arrives damaged, please contact our customer support immediately. We will initiate a thorough investigation with the shipping carrier to locate your package or resolve the issue. Please retain all packaging materials and provide any relevant information to assist with the investigation process.
Yes, we offer local pickup as an option for customers who prefer to collect their orders directly from our physical store or designated pickup location. During the checkout process, you can select the local pickup option, and we will provide you with the necessary instructions and pickup location details.
Unfortunately, we are unable to guarantee specific delivery dates or times for standard shipping. The estimated delivery time provided during the checkout process is an approximation based on typical delivery timelines. However, for certain expedited shipping options, you may have the opportunity to select a specific delivery date or time slot, subject to availability.
At this time, we can only ship items to a single shipping address per order. If you need to ship items to multiple addresses, please place separate orders for each shipping address.
We understand that unexpected situations may arise. If you need to change your shipping address, please contact our customer support as soon as possible to find out if it's a possibility. We will do our best to accommodate your request, but please note that changes may not be possible once the order is in the shipping process.
Warranty, Returns & Exchanges
Our return policy allows you to return eligible items within 7 days of receiving your order. We want you to be completely satisfied with your purchase. Please refer to our Return Policy page on our website for detailed instructions and any specific conditions or exclusions that may apply.
Initiating a return is easy. Simply follow these steps:
- Contact our customer support within the specified return period to request a return and provide your order details.
- Our customer support team will guide you through the return process, including providing you with a return authorization number (RMA) if required.
- Package the item securely, including all original accessories and packaging, and clearly mark the RMA number on the package.
- Ship the item back to us using a trackable shipping method. Once we receive and inspect the returned item, we will process your refund or exchange according to our return policy.
Most of our items are eligible for return within the specified return period. However, certain items such as wearables & consumables may be non-returnable due to hygiene, safety, or licensing reasons. Please refer to our Return Policy page for a comprehensive list of eligible and non-eligible items.
We do not charge a restocking fee for most returns. However, in some cases where the item is returned in a used or damaged condition, a restocking fee may apply. The restocking fee, if applicable, will be deducted from your refund.
Yes, we offer exchanges for eligible items. If you wish to exchange an item for a different size, color, or model, please contact our customer support, and we will assist you with the exchange process. Our team will provide you with the necessary instructions to return the item and receive the replacement.
We offer variable warranty periods ranging from 30 Days to 24 months for select products against manufacturing defects. The warranty period starts from the date of purchase. If you experience any issues with your product within the warranty period, please contact our customer support, and we will assist you with the warranty claim process.
To claim warranty service, please follow these steps:
- Contact our customer support and provide your order details and a detailed description of the issue you are experiencing.
- Our customer support team will guide you through the warranty claim process, which may include providing additional information, documentation, or photographs.
- Depending on the nature of the issue, we may provide troubleshooting steps, authorize a repair, or arrange for a replacement or refund as per our warranty policy.
No, items purchased in-store cannot be returned or exchanged through our online store. Our online store operates separately from our physical retail locations. For returns or exchanges of in-store purchases, please visit the store where the item was originally purchased and refer to their respective return or exchange policy.
We apologize for any inconvenience caused. If you received a damaged or defective item, please contact our customer support immediately. Provide your order details and a description of the issue, along with any supporting evidence such as photographs. We will investigate the matter and provide you with a resolution, which may include a replacement, repair, or refund, depending on the circumstances.
In most cases, the customer is responsible for the cost of return shipping for non-defective or non-damaged items. However, if the return is due to our error or a defective/damaged item, we will provide a prepaid shipping label or reimburse your return shipping costs. Please refer to our Return Policy for detailed information on return shipping.
Once we receive your returned item or complete the necessary steps for a warranty claim, we aim to process them promptly. Returns are typically processed within 7-14 business days after the item is inspected and approved. Warranty claims may take slightly longer, depending on the nature of the issue and any required repairs or replacements.
While it is not mandatory, keeping the original packaging, accessories, and documentation can help facilitate the return or warranty process. If you no longer have the original packaging, please ensure the item is securely packaged to prevent any damage during transit. However, please note that returning an item without the original packaging may affect the eligibility for a full refund. Please refer to our Return Policy for more information.
If you change your mind after placing an order, please contact our customer support as soon as possible. We will do our best to accommodate your request. However, if the order has already been processed and shipped, you may need to initiate a return once you receive the item. Please refer to our Return Policy for more information on returning unwanted items.
We understand that circumstances may change, and you may need to cancel your order. If you wish to cancel an order, please contact our customer support as soon as possible. We will check the status of your order and assist you accordingly. However, please note that if the order has already been processed and shipped, cancellation may not be possible. In such cases, you can follow our return policy to return the item once you receive it.
We apologize for any inconvenience caused. If you received the wrong item, please contact our customer support immediately. Provide your order details and a description of the issue. We will investigate the matter and arrange for the correct item to be sent to you. In such cases, we will cover any return shipping costs associated with returning the incorrect item.
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